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Quality Assurance

  • Location: Acton, Greater London, England
  • Salary: Up to £13
  • Type: Temporary
  • Posted: 19 days ago
  • Company: IQ Talent Centre

A leading multi-channel retail group based in West London are currently looking to recruit a Quality Assurance Executive to join their fully rounded Contact Centre Team.

What is the role?

As a Quality Assurance Executive, you will be required to listen to and analyse calls whilst reviewing the systems used, in order to assess employee compliance against product knowledge, processes, regulatory and customer experience criteria.

This position may also require you to monitor other types of interaction such as complaints handling, customer refunds, insurance claims submission, investigation and policy administration. In addition, you must have good telephony skills and customer service experience as you will need to interact with customers over the phone.

Essential:

  • Good working knowledge of Microsoft Excel, PowerPoint and Word
  • Excellent listening, note-making, analysis and data collation skills
  • Ability to perform routine functions with enthusiasm and adapt to change quickly
  • Good analytical skills with attention to detail
  • Methodical with organisational and time management skills
  • Self-motivated and able to work with minimal supervision
  • Ability to multi-task when necessary

Desirables:

  • Previous experience in a Quality Analyst/Executive role
  • Experience in customer service
  • Experience of FCA regulation

If this is you then please click APPLY now or contact me on 0 1 8 9 2 5 5 3 4 9 3 or email me on kate(dot)brown(at)interquestgroup(dot)com